Agent Welfare Lead

Job Location: Nairobi, Kenya
About the role
The Agent Welfare Lead for East and Southern Africa at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and broader company goals. The role will ensure the collation and review of agent and field data to uncover root causes of issues and areas for improvement, as well as the preparation of monthly and quarterly dashboards for HR, sales, and business stakeholders.
These insights will highlight incident prevalence and potential risks, while working closely with cross-functional teams to ensure corrective action plans are developed and implemented across departments.

What you will be expected to do:

Strategic Guidance and Team Enablement

• Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
• Foster a team-based and enabling environment that e...