Agente de Call Center Bilingüe (English B2+/C1)

Location: Colombia

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

About the Role

We’re looking for a Senior Customer Service Agent — someone who doesn’t just respond to customers, but manages and improves an AI‑powered support system. In this role, you’ll operate like a manager… but your team is AI.

Help the customer:

• Review and refine AI-generated responses
• Handle complex or sensitive escalations
• Apply judgment where AI falls short

Improve the system:

• Upgrade knowledge bases and workflows
• Identify and fix systemic issues
• Build operational context (customers, products, policies)
• Continuously train and optimize AI performance

Your main tool? Writing.

More specifically: reviewing, refining, and elevating AI-generated communication.

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