Agente De Servicio Al Cliente Bilingue

Role Summary

The Customer Service Representative (CSR) is responsible for managing customer inquiries, resolving issues, and delivering exceptional support through phone, email, and chat. This role requires strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. Experience as a CSR or in a Logistics Coordinator role is also acceptable.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, policies, and procedures.
• Resolve customer complaints efficiently and escalate complex issues when needed.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Meet or exceed performance targets (response time, resolution rate, customer satisfaction).
• Follow BPO standards, scripts, and quality assurance guidelines.
• Work collaboratively with team m...