Agente de Servicio al Cliente

**Job Summary**



Join our team as a Customer Support Agent where you will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment.



**Responsibilities**



• Handle incoming and outgoing customer interactions via voice, chat, and email.

• Resolve customer queries accurately within defined SLAs.

• Document interactions correctly in CRM/ticketing systems.

• Adhere to schedule, quality standards, and information security policies.

• Meet individual and team performance benchmarks defined by the process.

• Participate in training, calibrations, and continuous improvement initiatives.



**Qualifications**



• 0–5 years of experience in ...