Agente de Servicios y Agendamiento / Bogotá (Modalidad Híbrido)

Responsibilities

• Gain familiarity with Global Field Operations concepts, procedures and methodologies.
• Perform routine Global Field Operations duties under guidance, including:
• Receiving and responding to client and Field Engineering member requests.
• Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools.
• Booking client appointments.
• Arranging access services.
• Coordinating essential parts.
• Maintaining call center operations.
• Monitoring service level agreements (SLAs).
• Communicating with cross‑functional teams to ensure a fluid and cohesive process.
• Learn and comply with Global Field Operations practices and policies.
• Learn how Global Field Operations enhances levels of client satisfaction.
• Assist with special projects as assigned.

Qualifications

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