Agente de Servicios y Agendamiento / Bogotá (Modalidad Híbrido)

What success looks like in this role:

•Gains familiarity with Global Field Operations concepts, procedures and methodologies. • With guidance, performs routine Global Field Operations duties, including: o Receiving and responding to client and Field Engineering members requests, o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools, o Booking client appointments, o Access service arrangement, o Coordinating of essential parts, o Maintaining call center, and o Monitoring service level agreements (SLAs), and o Communicating with cross-functional teams to ensure a fluid and cohesive process. • Learns and complies with Global Field Operations practices and policies. • Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

You will be successful in this role if you have:

High School diploma or GED required
Generally, less than 1 years’ expe...