Agente de Suporte Online Bilíngue (Bilingual Customer Service Agent) - São Paulo

Overview of the role:

You will be responsible for providing high-quality customer support through digital channels, primarily live chat, ensuring fast, accurate, and customer-focused assistance. The role involves resolving customer and affiliate inquiries, providing detailed information about products and services, and escalating more complex issues to analysts or coordinators when necessary.

What you’ll do:

Deliver customer and affiliate support via live chat, ensuring timely, clear, and effective responses in line with established SLAs.
Provide accurate information about products, services, and platform processes related to gaming operations.
Assess the complexity of incoming requests and escalate complex or sensitive cases to analysts or coordinators when required.
Accurately document customer in...