Agentforce Business Analyst

Agentforce Business Analyst

Hybrid

Up to £660 p/d

Immediate Start Available

I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services.

What we’re looking for

The right Agentforce Business Analyst should have:

• Experience working with Salesforce (Service Cloud / Agentforce preferred)

• Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement

• Experience analysing customer journeys, conversational data and operational performance

• Understanding of AI-driven solutions, digital engagement platforms or conversational t...