Agentic AI Lead

Purpose: The Agentic AI Lead is a hands‑on technical role responsible for designing, building, deploying, and maintaining AI powered agents using Microsoft Copilot Studio, Agent Builder, and Microsoft 365 Copilot. This role uses past experience in AI to enable IFCU teams to automate workflows, enhance productivity, and streamline knowledge access across the organization.

This position directly supports IFCU’s strategic aim to simplify work, modernize collaboration, and improve member outcomes through responsible, secure use of AI.

What You’ll Do

• Enable Staff Success: Build AI agents that simplify work, reduce manual effort, and free teams to focus on high‑value member interactions.
• Upskill Employees: Provide training, coaching, and micro‑learning on how to effectively use Copilot and AI agents in their daily workflows.
• Reduce Wait Times & Errors: Build tools that automate repetitive tasks, empower...