Agentic AI QA Engineer (m/f/d)

As a Customer Service Agentic AI QA Engineer (m/f/d), you ensure that SIXT’s virtual agents and Generative-AI–powered workflows deliver reliable, safe, and delightful support across all customer service channels. You design and run intelligent test strategies for LLM- and agent-based systems, combining classic QA skills with a deep understanding of agentic automation, conversational AI, and customer service KPIs.

YOUR ROLE AT SIXT

• Design and execute end-to-end test plans for customer service virtual agents (voice, chat, email). Build and maintain agentic AI test suites validating autonomous workflows (e.g., booking changes, billing, damages).
• Define and monitor AI quality metrics such as resolution rate, deflection, CSAT, and safety violations. Develop test data and synthetic scenarios for edge cases, ambiguous queries, and multilingual requests.
• Evaluate agent behavior through reasoning traces, tool-use deci...