Agile Service Delivery Manager

We are seeking a dynamic and experienced Agile Service Delivery Manager who will also serve as a Project Manager to lead the delivery of high-impact technology services and key strategic initiatives. This hybrid role is responsible for ensuring the successful execution of agile service delivery practices while managing cross-functional projects from initiation to completion. The ideal candidate will be a strategic thinker, a strong communicator, and a proactive leader with a passion for continuous improvement and customer satisfaction. Key Responsibilities: 1. Service Delivery Management / Scrum Master (70%) Lead and manage end-to-end service delivery across agile teams, ensuring alignment with business goals and customer expectations. Oversee daily operations, including incident, problem, and change management, while monitoring service performance metrics and driving continuous improvement initiatives. Collaborate with stakeholders to define and maintain service level agreements (SLAs...