AGM/ Senior Manager - Customer Service

Our team in Mumbai currently has an opening for a AGM/ Senior Manager - Customer Service

YOUR ROLE & RESPONSIBILITIES

Oversee the entire order lifecycle, including order creation, validation, and fulfillment, to guarantee accuracy and efficiency.
Implement strategies and processes to optimize order processing workflows and minimize errors.
Collaborate with Sales and other departments to ensure smooth order execution and communication with customers.
Champion the customer voice within the organization, proactively identifying and addressing customer concerns.
Collaborate with cross-functional teams (e.g., Sales, Operations, Marketing) to advocate for customer-centric solutions and drive service excellence across the organization.
Establish a robust process for managing customer complaints, ensuring timely and effective resolution through root cause analysis and proactive solutions.
Empower the cust...