AgTech Customer Success Expert Remote

Become an AgTech Customer Success Expert at eShepherd and make a significant impact on livestock management for Canadian customers. Provide essential support in both English and French while engaging in a fast-paced environment.
Your role will focus on guiding customers through their entire journey with our technology, from setup to long-term engagement. Strong relationship-building skills will be critical as you work closely with producers, ensuring they utilize our system effectively. You’ll also gather insights that help drive product innovation and improvements.
Key Responsibilities:
• Support customers through onboarding and training sessions
• Establish strong, long-lasting relationships with clients
• Offer proactive support and product education
• Analyze customer use and suggest opportunities for growth
• Collaborate with international teams for product feedback
Requirements:
• Background in customer success, account management, or similar
• Fluen...