AI and Experience Orchestration Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities. This role brings deep expertise in AI‑powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes. Key Responsibilities Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders. Engage confidently with senior and C‑level leaders and orchestrate complex opportuniti...