AI Automation Architect

Position - AI Automation Lead Technology Lead Junior Architect Function Digital Transformation / AI and Automation Reports To Delivery Manager Manages AI Automation Engineers (2 5 FTEs, growing) Experience 7 12 Years (3 in automation architecture) Domain Focus Customer Service HR Payroll Marketing Platform Aisera Agentic AI (trained on-the-job; prior flow/automation leadership experience required) Engagement Type Architecture and Tech delivery Governance ABOUT THE ROLE The AI Automation Lead is a senior practitioner and team anchor for our Aisera-powered automation delivery across various department like Customer Service, HR, and Payroll. You will own both the technical quality of what gets built and the team capability to build it - functioning as flow architect, delivery manager, and people leader simultaneously. You will set the automation standards, govern flow design patterns, define integration approaches, own client-facing requirement workshops, and mentor a growing team of engi...