AI Customer Care Solutions Leader-杭州

Department: Product Management Location: China Department: Product Management Location: China Job Description 1. Lead product operations for Lazada's customer care service, driving business objectives by optimizing service capabilities, enhancing user experience, and reducing costs.
2. Identify localized needs through data analysis and market insights across Southeast Asia. Improve customer care service processes aligned with regional strategies.
3. Collaborate with cross-functional teams (business operations, tech, design) to initiate, implement, and iteratively optimize product strategies through post-launch performance analysis. Job Requirements 1. Deep understanding of e-commerce customer service trends with strategic business acumen. Proficient in applying AI technologies to enhance operational efficiency.
2. Full professional English proficiency. Strong team player able to coordinate stakeholders for goal achievement.
3. Bachelor's degr...