AI Customer Outcomes Lead

Drive customer success as a Technical Customer Success Manager focused on AI solutions. Oversee AI agent performance post-deployment to ensure optimal hiring workflow outcomes.

In this role, you will engage with clients to ensure that AI agents meet business objectives. You'll monitor performance metrics, fine-tune workflows and prompts, and work to resolve system-related issues. Utilize your technical expertise to bridge engineering and customer needs.

Key Responsibilities:
• Define key performance metrics with clients
• Assess and enhance AI agents' operational success
• Improve agent workflows and context handling
• Resolve ambiguity in AI and system interactions
• Provide actionable insights for product enhancements

Requirements:
• Proficient technical skills with coding knowledge
• Strong experience with prompt engineering
• Familiarity with AI systems and orchestration practices
• Skilled...