AI Data Operations Analyst

About the Role

As an AI Data Operations Analyst, you will be a pivotal team member in ensuring the highest levels of service for our users. You will be involved in the day‑to‑day operations of the Customer Operations team, managing our AI agent + Human in the loop processes, and working with the product & data team to train our agents in a timely & efficient manner. You will also play a critical role in managing AI assisted reviews for our customers on a daily basis and ensuring timely resolution of the reviews while also working on automations to improve AI agentic behaviour.

Key Responsibilities

• Execute and manage human + AI review moderation workflows for major brand partners, ensuring high quality, compliance with brand guidelines, and timely turnaround.
• Managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews.
• Validate and refine AI‑generated data such as:
  • Is...