AI-Driven IT Support Analyst (Remote)

BMC Software, Inc. is seeking a Helix - Staff Technical Support Analyst in Jalisco, Mexico. In this role, you will manage customer expectations, troubleshoot issues, and contribute to a dynamic Technical Support Team. The position requires deep knowledge in applications support and UNIX/Linux administration.

You will be part of a culture emphasizing trust, transparency, and innovation, while engaging in global projects and continuous learning opportunities. BMC values diverse perspectives and encourages applicants to apply, even if they don't meet all qualifications.