AI-Focused Customer Success Manager Role

Transform AI solutions in private sectors as a Customer Success Manager with Cohere in Montreal. Become the strategic advisor that enterprises need for successful AI adoption and growth initiatives.
In this pivotal role, you will support enterprises as they embark on their AI journey, ensuring effective implementation in complex environments. Collaborate with internal teams, guiding customers to realize measurable benefits while adhering to compliance and security requirements. Your contribution will directly shape how Montreal’s organizations leverage AI to foster innovation.
Key Responsibilities:
• Drive success and growth of Cohere's private sector accounts
• Establish and nurture deep relationships with executives
• Create actionable success plans in line with clients’ digital initiatives
• Manage customer escalations and ensure satisfaction
• Communicate success metrics linked to operational goals
Requirements:
• 8+ years in customer success or strategic...