AI Internship: Using AI for Classification of Service Calls

**Please remember when applying that you need to be enrolled at the university for the whole internship duration!**
**Start Date:** as soon as possible
**Duration:** 6 months
**Type:** Internship (thesis possible)
**Weekly Presence:** 40h (minimum 32h)
**Location:** Best (min. 3x per week)
**AI Internship: Using AI for Classification of Service Calls**
We are seeking a motivated intern to join our Service Operations Team. The intern will improve analysis of service calls in order to find opportunities to reduce
call rate and service cost (labor & spare parts).
**Your role:**
+ With the help of AI/language models/machine learning, you will be responsible for building a solution for classifying service calls into main categories (Level 1) and sub-categories (Level 2 and 3). The AI solution will analyze free text data entered by the service engineer describing the problem and the resolution.There will be own L2 classification of the problem and separate L3 cl...