AI Native, Client Success Operations Manager

The Client Success Operations Manager is the strategic engine behind our Client Success function. This role is responsible for building the systems, insights, and performance standards that enable our Client Success Managers to thrive.

This person is exceptionally analytical, highly intelligent, and deeply curious. They can quickly diagnose gaps in performance, identify opportunities for improvement, and elevate the capability of the entire team — without having direct reports.

The primary goal of this role is to strengthen retention, protect revenue, and drive scalable growth by optimizing how Client Success operates.

This role requires strong business acumen, structured thinking, operational rigor, and the confidence to influence senior stakeholders. The ideal candidate thrives in fast-paced environments and knows how to translate data into action.

Responsibilities include:
AI Forward

+ Integrate AI across the CSM funnel from onboardi...