AI Operations Analyst I

Overview

We are hiring an AI Operations Analyst (Human-in-the-Loop Strategy & Operations) to help scale and mature HITL practices across Customer Support and Internal Operations.

This role focuses on designing, operationalizing, and improving HITL processes that support reliable, measurable AI agent improvement over time.

You will have ownership of defined HITL processes, metrics, and outcomes, and will work closely with Initiative Leaders, HITL Leads, AI Product, Engineering, Operations, and Governance teams to extend those practices across initiatives.

Responsibilities

HITL Program Enablement

• Own defined components of HITL processes (e.g., review cadence, coverage standards, tracking mechanisms, escalation paths) and support their adoption across initiatives.
• Translate HITL requirements into repeatable operational workflows used by initiative teams.
• Monitor execution and follow-throu...