Job Description
Key Responsibilities
Provide L1L2L3 support and resolve user issues related to AI tools
Act as primary point of contact for user issues calls and escalations
Perform advanced troubleshooting across access performance and integrations
Handle tickets and incidents with complete ownership and RCA
Coordinate with vendors Microsoft Google Anthropic to resolve issues
Raise and manage support tickets with vendor support teams
Configure integrations connectors M365 Google Workspace Slack etc
Manage licenses access onboarding offboarding of users
Support POCs and evaluate new AI features use cases
Maintain documentation FAQs and knowledge base
Technical Skills Required
Hands on experience with Microsoft 365 Copilot preferred
Familiarity with Google Workspace Gemini Enterprise
Exposure to Claude or similar AI tools
Strong understanding of SaaS platforms integrations and IAM
Strong troublesho...
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