AI Platform Engineer - HPC

We are building the UK’s next generation AI platform, powered by renewable energy, rooted in sovereign capability, and designed to give enterprises and innovators the compute they need.

We need a Support Engineer / Cluster Administrator to provide Level 1 and Level 2 support for AI platform. This role will be customer facing, involve technical troubleshooting, and collaboration with vendor engineering teams to ensure seamless AI platform operations.

Key Responsibilities

• L1 support for customer-reported issues and requests
• L2 support by diagnosing, replicating, and troubleshooting issues across platform and infrastructure.
• Coordinate resolution of complex issues (L3) to (vendor) product/engineering teams and manage vendor responses
• Monitor system health, alerts, and customer usage patterns
• Document solutions/workarounds, create and maintain knowledge, document support procedures
• Automate common tasks...