AI Product Consultant & Pilot Implementation (Pre-Sales)

Job Description

At Zendesk we are looking for a AI Product Consultant & Pilot Implementation (Pre-Sales) to lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics. 

About the role

• This role sits at the critical intersection of technology and strategy in the pre-sales cycle; on one hand, you will be hands-on in building and implementing pilots using our latest AI tools, whilst on the other, you will ensure pilots directly address strategic business outcomes for our customers (e.g. reducing support costs, improving quality of service) and align with our sales strategy to accelerate time to signature for commercial agreements.

• By rapidly delivering working pilots for high-value strategic customers, our team proves the art of the possible in a live (real world) scenario to advance adoption and de...