AI Product Manager (Conversational Intelligence) - Relocation to Valencia Required

❗️Please note that this role is office based for Valencia, Spain (RAS Valencia - Servicios Profesionales de Recursos Humanos).

❗️If you need to be relocated, we take care of the process.

Define the product vision for how AI interacts with our users . You will own the lifecycle of our voice and chat agents , ensuring they solve real user problems while maintaining a seamless, human-grade experience.

• Product Strategy : Lead the roadmap for AI-driven customer interactions across voice and digital channels;
• UX & Design : Architect conversational flows that handle complexity gracefully—mapping out how an agent handles a phone call versus a web chat;
• Technical Orchestration : Work with engineering to define the logic triggers and automation requirements that power the agents' actions;
• Evals & Performance : Define and track KPIs for agent success (Resolution Rate, Latenc...