Job Description
Product Owner, Operations (AI-First)
The Role
Belong is building the Residential Operating System: a fully integrated, AI-powered platform that
manages homes, coordinates thousands of real-world service moments, and creates authentic
belonging experiences for homeowners and residents. The member journey is the product. But
the Residential OS only delivers on that promise if the operational machinery running beneath it
is intelligent, instrumented, and self-improving.
Most companies say they are AI-first. At Belong, it means something specific: by the end of
2025, the majority of communications across sales, leasing, homecare, and concierge functions
are AI-generated. Human Advisors and Concierges handle trust‑critical moments. AI agents
handle everything else: triage, scheduling, status updates, escalation routing, vendor
coordination, documentation. The operations product surface is where that architecture lives or
dies.
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