AI Product Success Specialist, Virtual Agents

Ready to be a Titan? Ready to help shape the future of AI in the trades? ServiceTitan's AI Specialist is a high-impact, customer-facing role at the center of our Virtual Agents product. You'll be the person who takes customers from signed contracts to fully activated and then keeps them getting more value every month. This is not a passive account-management role. You'll be deep in the product, deep in the data, and deep in the relationship. You'll own the full post-sale journey: activation, configuration, adoption, and optimization—making sure every customer you touch is getting real, measurable ROI from Voice Agent.

Why this role matters

Virtual Agents is one of the most exciting products ServiceTitan has ever built—and the AI Specialist is the person who makes it real for customers. You'll work at the intersection of AI, operations, and customer success in an industry that is just beginning to understand what is possible. The impact you make here will be visi...