AI Safety Technical Program Manager - Conversational Experiences Department (CXD)

Description

Department Overview

Rakuten Group, Inc. is building its first AI Safety Operations Center (ASOC) to ensure safe, compliant, and trustworthy deployment of AI systems across our customer services and business units.
We are seeking AI Safety Technical Program Managers (TPMs) to drive program execution, governance, and cross-functional coordination for global AI safety. TPMs will translate safety strategy into concrete roadmaps, ensure operational discipline, and build alignment between engineers, product leaders, business units, and the Group CISO office.

Position:

Position Details
Key Responsibilities
Program Management & Governance:
- Define and maintain the AI safety program roadmap, aligning with ASOC leadership and business priorities.
- Establish and track KPIs (e.g., MTTR for safety incidents, % coverage of AI systems under monitoring, regulatory readiness milestones).
- Drive ASOC s...