AI Solutions Architect at Genesys

Drive enterprise AI transformation as a Solutions Architect at Genesys, Ontario. This full-time role focuses on delivering scalable Agentic AI solutions that enhance customer experiences and operational efficiency.
As a key player in customer experience transformation, you will lead the design and delivery of AI-driven solutions within Genesys Cloud. With over 8 years of experience in CX, CRM, or AI-driven environments, you will guide businesses from isolated AI initiatives to broad enterprise transformations. You will translate KPIs into actionable AI architectures to meet goals effectively.
Key Responsibilities:
• Design and deliver scalable Agentic AI solutions
• Translate business KPIs into AI architectures
• Drive alignment among stakeholders for AI adoption
• Deliver rapid prototypes and MVPs using Genesys Cloud
• Optimize AI solutions using performance data
Requirements:
• 8+ years delivering CX, CRM, or AI solutions
• Strong expertise in cloud plat...