Job Description

Why This Role? Why Now?

The world of customer experience isn’t just evolving—it’s being revolutionized. At Zendesk, we don’t watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—can mean on a global stage.

Mission

The AI Specialist, Customer Success is a hands-on customer advisory expert dedicated to accelerating Zendesk customers’ realization of business value from our advanced AI agents. You will work across all levels of the customer’s organization—from CXOs and experience leaders to Zendesk administrators and product development teams—ensuring customers maximize their outcomes, drive innovation, and realize ROI from Zendesk’s industry-leading AI solutions.