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Air Customer Service Manager

Morrison Express
Full-time , Penang, Malaysia, Penang Management & Operations
Posted:
March 03, 2026
Location:
, Penang, Malaysia, Penang, Malaysia

Job Description

  1. Team Leadership:
    • Supervise and oversee the air customer service team to ensure high performance and excellent customer support.
    • Provide training, guidance, and support to team members to enhance their skills and efficiency.
  2. Customer Service Expertise & System Proficiency:
    • Leverage expertise in air import and export operations to manage day-to-day customer service activities.
    • Ensure smooth handling of customer inquiries, bookings, and problem resolution.
    • Utilize the CargoWise One (CW1) system to streamline processes, maintain accurate records, and enhance service delivery.
  3. Key Account Management:
    • Build and maintain strong relationships with key accounts, acting as the primary point of contact.
    • Understand client requirements and ensure their needs are met with tailored solutions.
  4. Reporting:
    • Prepare and deliver reports as...

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Job Overview

Job Type: Full-time
Location: , Penang, Malaysia, Malaysia
Posted: March 03, 2026
Deadline: April 12, 2026