Air Import Customer Service & Pricing Executive - Freight Forwarding Industry

Overview :
We are hiring an Air Import Customer Service & Pricing Executive for a leading freight forwarding company. The ideal candidate should possess strong coordination, customer service, and pricing skills, with the ability to manage air import shipments, communicate effectively with customers and overseas partners, and prepare competitive freight quotations. The role requires close coordination with airlines, overseas partners, customs brokers, and internal teams to ensure seamless shipment execution and pricing management.
Job Responsibilities:
Air Import Customer Service:
Coordinate and monitor air import shipments from origin to final delivery.
Communicate with overseas partners, airlines, customs brokers, and customers regarding shipment status.
Handle pre-alerts, arrival notices, and shipment documentation.
Track shipments and provide timely updates to customers.
Resolve shipment delays, discrepancies, and operational issues.
Coordinate customs cle...