Airbnb Customer Service

About the role

We are seeking an enthusiastic Airbnb Customer Service Representative to join our dynamic team at PROMPT BROTHERS SDN. BHD. in Taman Midah, Kuala Lumpur. In this full-time position, you will be responsible for providing exceptional customer service to our Airbnb guests, ensuring their experiences are seamless and exceeding their expectations.

What you'll be doing

1. Handle guest inquiries and bookings via Airbnb, Agoda, WhatsApp, and other online platforms
2. Respond promptly and professionally to guest messages before, during, and after stay
3. Coordinate check-in and check-out procedures with guests
4. Assist guests with stay-related questions, issues, or complaints
5. Liaise with housekeeping, maintenance, and operations team to resolve guest issues
6. Monitor guest satisfaction and encourage positive reviews
7. Handle refund requests, complaints, and basic dispute cases when required
8. Maintain ac...