Airbnb Property Management Virtual Assistant (US Market)

Job Summary

We are looking for an organized, customer-focused Airbnb Property Management Virtual Assistant to work on-site and support the daily guest operations of multiple US-based short-term rental properties. This role involves guest communication, coordination with cleaners and vendors, booking management, and ensuring a smooth hosting experience.

Job Overview

You will manage Airbnb guest interactions, support property operations, update listings, maintain records, and assist with administrative duties. This role combines customer service, hospitality coordination, and operational support.

Key Responsibilities

Guest Support & Communication

• Respond promptly to guest inquiries through Airbnb, phone, SMS, and email.
• Provide accurate information on check-in steps, house rules, amenities, and policies.
• Resolve guest issues professionally and escalate complex concerns.
• Maint...