Airfreight Customer Service Coordinator

Job Description

Key Responsibilities

• Act as the main point of contact for customers on airfreight inquiries

• Coordinate closely with customers on shipment requirements and updates

• Prepare and provide accurate quotations based on customer requests

• Follow up on quotations and support conversion to confirmed bookings

• Liaise with internal teams (operations, warehouse, accounts) for smooth execution

• Assist SOE in handling daily sales support and customer servicing tasks

• Monitor and update customers on shipment status when required

• Maintain proper records of quotations and customer communications

• Support ad-hoc duties assigned by SOE

Requirements

• Minimum 1–2 years experience in logistics / freight forwarding preferred

• Basic knowledge of airfreight processes and terminology

• Good communication and customer handling skills

• Able to...