Home / Jobs / Airfreight Forwarding Customer Service (Import/Export) [SL]
Posted:
June 07, 2026
Location:
singapore, singapore, Singapore

Job Description

Responsibilities
  • Manage end-to-end airfreight forwarding operations, including bookings, shipment documentation, coordination with airlines and ground handling agents, customs clearance for imports, export documentation, billing, and job closure.
  • Serve as the primary customer contact for airfreight import and export shipments, providing timely updates, addressing inquiries, and resolving operational issues.
  • Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure compliant and efficient shipment execution.
  • Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
  • Take ownership of complex, time‑sensitive, or high‑value shipments, proactively resolving delays, documentation discrepancies, and customs‑related issues.
  • Identify operational inefficiencies and contribute to process improvement initiatives to enhance accurac...

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Job Overview

Job Type: Full-time
Location: singapore, Singapore
Posted: June 07, 2026
Deadline: July 17, 2026