Airline CSR Account

About the role

As an Airline CSR Account - Online Application agent at CEBU NEW WAVE RECRUITMENT, INC.', you will play a crucial role in providing exceptional customer service support to airline passengers. This full-time position is located in Taytay Rizal, offering you the opportunity to work in a dynamic and customer-focused environment.

What you'll be doing

1. Answering incoming calls from customers and assisting them with a variety of inquiries and requests, such as flight bookings, changes, and cancellations
2. Providing accurate and timely information about flight schedules, fares, and airline policies
3. Resolving customer issues and concerns in a professional and empathetic manner
4. Documenting all customer interactions and maintaining detailed records
5. Adhering to company policies and procedures to ensure a consistent and high-quality customer experience

What we're looking for

1. Previous experience...