Airline Customer Support – Open to Fresh Graduates

About the role

Join our dynamic team as an Airline Customer Support at E-WORLD STAFFING SERVICES' based in Pasig City, Metro Manila. This is a full-time role that will see you providing exceptional customer service to our airline clients and their passengers. Whether you're fresh out of university or looking to start a new career, this is an excellent opportunity to kickstart your journey in the customer service industry.

What you'll be doing

1. Respond to customer inquiries and complaints via phone, email, and chat channels
2. Provide accurate information about flight schedules, policies, and procedures
3. Assist customers with booking, rebooking, and cancellations
4. Handle complex customer issues and escalate to supervisors when necessary
5. Maintain detailed records of all customer interactions
6. Identify opportunities to improve customer experience and suggest process improvements

What we're looking for