Airline Support Specialist - Mexico City, MX

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as API’s on-site liaison with the airline, providing support, guidance, and training.
• Process client requests received from the airline through the API Operations system. Assess all customer needs.
  All responses must be prompt, well-informed, accurate and professionally executed.
• Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
• Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
• Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
• Resolve client disagreements in a calm and professional manner. Research and pr...