Airline Support Specialist (Overnight)

The Airline Support Specialist will support our airline client, Cathay Pacific, located on-site at the client’s office.

We are looking for an individual with a high level of integrity and professionalism that is also computer-savvy and works independently and proactively.

The Airline Support Specialist is the client and vendor main point of contact for API’s operations.

In this role, the Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew.

Maintaining a strong focus on providing the best customer service at all times.

This includes internal collaboration within the airline and API as well as communication with external parties to ensure operational challenges are seamlessly solved in a timely manner.

The initial steps will require manual detail proficiency: &#...