Job Description
The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.
Key Responsibilities:
Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements.
Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times.
Ensure accurate and timely guest pick-up and drop-off services.
Maintain up-to-date flight information and communicate any changes or delays to the concerned departments.
Assist guests with check-in/check-out procedures when required.
Handle guest...
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