Alabang | Analyst: WFM Reporting I

Position Summary:
The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting.
Collects and extracts data from the systems (Client or Internal) and organizes the data structure.
Creates and designs the reports templates and visuals for leadership and customers.
Ensures that all the report formats and links are kept up to date.
Sends reports periodically and punctually without any error.
Analyzes any generated report, to give associated alerts.
Create business reports that provide insight into key data points and communicate the results of data analysis in written and verbal form to ma...