Job Description
Job Description
AltaGas - Digital Solutions Center Analyst
The Digital Solutions Analyst is a business-facing, white-glove support role focused on delivering tailored digital solutions and enhancing customer experiences. Unlike traditional deskside support, this role prioritizes proactive problem-solving, personalized service, and technology enablement to drive business productivity. Reporting to the Manager, Customer Success, the Digital Solutions Analyst engages closely with customers, ensuring seamless digital interactions, minimizing disruptions, and contributing to long-term solutions through engineering efforts aimed at reducing support demand (engineer to zero) and shifting resolutions to more cost-effective locations (shift-left).
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