AM Analyst L2

What's this role about?

* Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs * Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions * Performing requirements analysis * Documenting and communicating the results of your efforts * Working closely with clients, technicians, and managerial staff * Ensuring solutions meet business needs and requirements * Performing user acceptance testing. 

What skills and experience do you need?

* Experience working with customers. * Experience with SQL or MS Excel for data processing or reporting. * Very good analytical thinking focused on details. * Strong written and verbal communication skills. * High knowledge of English language (> 70% Level). * Capable of identifying trends and using statistics to interpret data. * Organi...