AM Department Head

General Responsibilities

Oversee Lead SAMs: Provide direct leadership to SAMs, ensuring they effectively manage SAMs and AMs and align with department and company goals.

Strategic Alignment: Ensure SAMs and AMs align with overall vision, goals, and core values of the company.

Audit SAM Performance: Conduct regular 1:1s and audits with Lead SAMs, focusing on coaching, feedback, and continuous improvement in their leadership and management of SAMs.

SAM Oversight

Coaching and Development: Provide regular coaching sessions for SAMs, evaluating their performance in managing AMs, client and VA relationships. Identify gaps and offer training to strengthen their skills.

1:1 Audits: Perform 1:1 performance audits with SAMs to assess their effectiveness in meeting department objectives, and provide actionable feedback.

Monitor Escalations: Oversee Level 2 client escalations handled by SAMs and ensure proper follow-up and resolutio...