Amazon Case Specialist

Role: Amazon Case Specialist

Hours: 9am - 5pm Pacific Standard Time

USD Salary: Negotiable based on experience

The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.

• Through the use of company and department practices and procedures, provides dedicated customer service to clients and internal stakeholders ensuring smooth and compliant operation on the Amazon platform
• Creates, manages, and resolves support tickets accurately and efficiently to improve outcomes for our clients
• Oversees and manages the accuracy and health of our Amazon seller account & listings, ensuring compliance with Amazon's guidelines and policies
• Proactively identifies and addres...