Job Description
Job Description – Amazon Connect Architect
Experience 12+ Years
Job Summary
We are looking for an experienced Amazon Connect Architect to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The candidate will be responsible for solution architecture, integrations, IVR strategy, scalability, and ensuring high availability and performance of customer engagement platforms.
Key Responsibilities
- Design and implement Amazon Connect solutions and contact center architectures.
- Define IVR and call flow strategies based on business requirements.
- Integrate Amazon Connect with CRM, APIs, Lambda, Lex, and third-party systems.
- Collaborate with business and technical stakeholders for solution delivery.
- Ensure scalability, security, and performance optimization.
- ...
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