Amazon Connect Practice Leader at TELUS Digital

Elevate customer engagement as the Amazon Connect Practice Leader at TELUS Digital. This hybrid or remote role focuses on leading CCaaS initiatives and driving strategic growth.

TELUS Digital seeks a dynamic director to build and scale its Amazon Connect CCaaS practice. You will lead consulting and implementation services, influencing contact center transformations and delivering exceptional client outcomes. This role includes P&L ownership, talent development, and innovation in solution offerings.

Key Responsibilities: • Own P&L for the Amazon Connect CCaaS practice • Develop and implement practice strategies aligned with goals • Build frameworks for scalable Amazon Connect delivery • Create go-to-market strategies with marketing teams • Drive innovation through proprietary tools and processes

Requirements: • 10+ years in contact center technology • 5+ years of practice leadership experience • Proven track record in large-scale CCaaS engagements • Deep techn...